Q1: How can I get the best machine for me?
You can tell us your working material, detail work by picture or vedio, we can judge whether our machine can meet your need or not. Then we can recommend you the best model depends on our experience.
Q2: This is the first time I use this kind of machine, is it easy to operate?
We will send you manual and guide video in English, it can teach you how to operate the machine. If you still can not learn how to use it, we can help you by "Teamviewer" online help software. Or we can talk by phone, email or other contact ways.
Q3: If the machine has problem in my place, how could I do?
We could send free parts to you in warranty period if machines have any problem under "normal use".
Q4: This model is not suitable for me, do you have more models available?
Yes, we have many models, such as Fiber laser, CO2 laser, Dynamic focus laser machine, UV laser machine, Large Scan Field Laser marking machine, Fiber/CO2 Laser jet marking machine and so on. What’s more, we have the ability to make specially according your requirement!
Q5: What's the guarantee, in case the machine breaks down?
The machine has two years guarantee.
Q6: How about the documents after shipment?
After shipment, we will send all original documents to you by DHL, including Packing List, Commercial Invoice, B/L, and other certificates as required by clients.
Q7: How long is the delivery time?
For standard machines, it would be 7-10 days; For non-standard machines and customized machines according to client’s specific requirements, it would be 15 to 30 days.
Q8: How's the payment?
100% payment before production and multiple payment methods are acceptable.
Note: 70% advance payment and 30% final payment before shipping the machine are acceptable for evaluated clients. Other terms of payment are negotiable for evaluated agents.
Q9: Do You Arrange Shipment For The Machines?
Yes, we will arrange shipment for you for FOB or CIF price. For EXW price, clients need to arrange shipment by themselves or their agents.
Q10:How is the packing?
Wooden box or flight case with wheels, which are safe and suitable for international transportation.
